Frequently asked questions

Our driver or representative meets you at the airport arrival area holding a sign with your name, or contacts you via WhatsApp / your provided number after your flight lands.

We monitor flight arrival times whenever possible — add your flight number to your booking and we'll watch it. For reasonable delays we adjust your pickup at no extra charge.

Yes. Pickup from Puerto Princesa Airport or any hotel within Puerto Princesa City is complimentary on eligible routes. Just enter your hotel name (and room number) when booking.

Yes — we drop off at most hotels within El Nido, Puerto Princesa City, Port Barton, or San Vicente, depending on your route. Some remote locations carry an additional surcharge, shown before you pay.

For shared transfers, a ₱1,000 surcharge applies only if you are the only passenger requesting pickup or drop-off in the Lio Beach area — paid to the driver, never charged online. For private transfers, a ₱1,000 surcharge applies for locations beyond the Lio Beach area.

Each passenger may bring one standard suitcase and one small carry-on. Oversized luggage, surfboards, bicycles, or multiple large bags? Message us before booking so we can plan space.

Yes — you can reschedule for free up to 24 hours before your scheduled pickup, right from your booking page. Contact us as early as possible and we'll help.

Yes — both shared seats and private vans. A private transfer gives your group exclusive use of the vehicle, a flexible pickup time, and direct travel.

Cash, on the spot. Reserve your seats online, then pay the driver in Philippine pesos when you board — the exact peso amount is locked at booking and printed on your confirmation, so there are no surprises.

Approximate travel times: Puerto Princesa ↔ El Nido 5–6 hours · Puerto Princesa ↔ Port Barton 3–4 hours · Puerto Princesa ↔ San Vicente 3–4 hours. Times vary with traffic, road conditions, and weather.

Yes. Drivers make one or more short stops where you can use the restroom, buy snacks, and stretch before continuing.

Yes — shared and private transfers run daily, subject to seat availability and weather conditions.

Yes. We work with licensed local transport partners and experienced drivers. Safe, reliable, comfortable transportation across Palawan is the whole point.

Reach our support team on WhatsApp, by email, or via the contact details in your booking confirmation — before and during your trip.